Terms and Conditions
The web site Alloyshop.com is owned by William Gregor Ltd registered office is 10-16 Tiller Road, London E14 8PX.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa / Mastercard / American Express. We charge your card only when are in position to fullfill your order. Backordered items are charged at the time of order. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We offer Free shipping within UK, for rest of the countries shipping charges will be displayed when you checkout.
We Endeavour to deliver your order right away. We will normally ship your order out in 5-7 business days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20.0% VAT is added. All other countries are VAT free.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02070001816 (International +44 02070001816) or fax us on 02070001814 or write to us at William Gregor Ltd, 10-16 Tiller Road, London E14 8PX. United Kingdom
William Gregor Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm . If for any reason you are not happy with your goods please contact our customer service and we shall assist you in your returns process.
We will only accept return of goods provided we are contacted BEFORE the goods are returned. When we agree to the return we will issue a Goods Return Number and give instructions for the method of return of the goods. Goods will not be accepted for return without a valid Goods Return Number.
Great care is taken during manufacture and packing and all items are carefully inspected before shipment. Any claim in respect of short delivery, incorrect material or defective quality must be notified to us in writing within three days of delivery. Please retain ALL packaging for our inspection. Our liability for any such claim shall not exceed the cost of replacement of the goods free of charge, or crediting the customer with the invoice value thereof.
Goods ordered in error
We do not accept responsibility for customers' errors in ordering. The amount of credit for returned goods or cancelled orders will be at our discretion (upto 40% of order value). Where we accept returned goods a restocking charge will be made.
All Trademarks and/or Trade names are the properties of their respective owners